At Petavue, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our data practices and your rights regarding your information.

1. Introduction

Petavue, Inc. ("Petavue," "we," "our," or "us") operates an AI-powered SaaS platform that unifies data, automates business insights, and provides actionable reports. This Privacy Policy explains how we handle personal data collected through our platform, services, and website.

If you have any questions about our practices, you can contact us at:

Email: support@petavue.com

Address: 1100 NE Campus Pkwy #200,
Seattle, WA 98105,
United States

2. Information We Collect

We collect information to provide better services and improve user experience. This includes:

A. Information You Provide to Us

  • Account Information: Name, email address, company name, job title, phone number, etc.
  • Customer Support Requests: Details provided when you contact us for support.

B. Information We Collect Automatically

  • Usage Data: Device type, IP address, browser type, session duration, pages visited, clicks, and user interactions.
  • Cookies and Tracking Technologies: Information about user behavior collected through cookies, web beacons, and similar tools (see Section 8).

C. Information from Third Parties

  • Integrations: Data from connected platforms like Salesforce, HubSpot, Snowflake, and other business and data systems if integrated with Petavue.

3. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery: To provide and personalize your experience with our platform.
  • Analytics and Improvement: To analyze trends and improve performance, reliability, and features.
  • Communication: To send product updates, reports, service announcements, or promotional content (with your consent).
  • Compliance and Security: To enforce agreements, ensure data security, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Cloud storage providers, analytics services, and IT support providers.
  • Legal Compliance: Authorities if required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We take reasonable precautions to protect your data, including:

  • Encryption: Data is encrypted during transmission (TLS) and storage (AES).
  • Access Controls: Role-based permissions and two-factor authentication (2FA).
  • Monitoring: Continuous monitoring for unauthorized access and vulnerabilities.

6. Data Retention

We retain your data for as long as necessary to provide services or as required by law. When data is no longer needed, we delete or anonymize it securely.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request that your data be deleted.
  • Data Portability: Receive your data in a commonly used format.
  • Marketing Opt-Out: Opt out of receiving marketing communications by using the "unsubscribe" link in our emails.

To exercise your rights, contact us at [insert contact information].

8. Cookies and Tracking Technologies

Petavue uses cookies and similar technologies to enhance your experience.

  • Essential Cookies: Required for platform functionality.
  • Performance Cookies: Used for analytics and platform performance.
  • Marketing Cookies: Used for targeted advertising (if applicable).

You can manage cookies via your browser settings or through our cookie preference manager.

9. International Data Transfers

If you access our services from outside the United States, your data may be transferred to, processed, and stored in the U.S. We ensure that appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will notify you through our website. The "Effective Date" at the top of this policy will indicate when it was last updated.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Email: support@petavue.com

Address: 1100 NE Campus Pkwy #200,
Seattle, WA 98105,
United States